Shipping, Returns & Refunds

Garmin has established a shipping and returns system designed to be straightforward, transparent, and convenient, making online shopping simpler and more reliable. Orders placed on Garmin.com benefit from standard shipping at no extra cost, helping customers avoid unexpected delivery fees. Additionally, when an order totals $199 or more after discounts or promotions, most items qualify for complimentary second-day shipping. This faster delivery option is available at no added charge, though some products—such as certain marine equipment—or shipments to PO boxes may not be eligible.

For international customers, shipping costs vary depending on destination and method, and additional duties, taxes, customs charges, or brokerage fees may apply. These charges are the responsibility of the recipient and are not included in the checkout price. To comply with shipping regulations, Garmin may adjust the delivery method for specific items, such as batteries that cannot be transported by air, which could result in longer transit times.

Garmin ships to numerous U.S. locations, including the continental United States, Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands. To avoid delays or complications, customers should carefully confirm their shipping address at checkout, as addresses cannot be changed after processing and carriers cannot reroute packages. Customers eligible for tax-exempt purchases should contact Garmin before placing an order to ensure proper documentation is completed.

To keep customers informed, Garmin provides online tools for tracking orders, returns, and repairs in real time. These resources allow users to monitor the progress of shipments or returns, giving visibility and control over their transactions.

Returns for items purchased through Garmin.com are accepted within 30 days of delivery, provided the products are new, unused, and in original condition. Items that have been opened, activated, customized, downloaded, or otherwise altered generally cannot be refunded. Returns begin with an online submission, which generates instructions and any required authorization, helping ensure timely and accurate processing.

For items purchased from third-party retailers or online marketplaces, returns must follow the original point of sale. Each retailer sets its own policies, timelines, and potential restocking fees, and Garmin cannot modify these terms. Customers should review the seller’s return guidelines or contact the retailer directly.

By offering free standard shipping, eligible expedited options, clear guidance for international orders, and structured return processes, Garmin aims to provide a seamless and transparent shopping experience. For additional assistance with shipping, orders, or returns, customers can reach Garmin by phone at (626)502-6376 or via email at support@garmin.com.